Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.

 If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in. 

Don’t worry, you can always check in at the front desk when you arrive at the hotel, either in person or at our check-in kiosk*. If needed, you can also ask for assistance!

* Kiosk check-in available at selected hotels.

Yes, you can use both.

If you book multiple rooms on the same date, the Wallet key is only activated for the room you are assigned to. If you book a room on multiple dates, a different Wallet key is activated for each stay. Each key is only active for your current stay after you complete your online check-in.

If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device. Find, secure, or erase a lost Android device – Google Account Help.

Which devices support digital room key in Google Wallet?

• Android: Android 9 or higher with NFC turned on.

• Google Wallet: The latest version of Google Wallet app (recommended).

If you’re no longer using a device, you can remove its Wallet passes directly on the device or online. Once removed, you can add your passes to a new iPhone or Apple Watch.

You can remove a pass from your old device in two ways:

1. On your iPhone: Open the Wallet app and select the pass you want to remove. Tap the More button in the upper-right corner, scroll down and tap Remove Pass.

Note: This also removes the pass from paired Apple Watches.

2. Online (if you no longer have the device): Go to account.apple.com and sign in. Select Devices from the sidebar, choose your device, and click Remove Items.

Note: this removes all Wallet cards and passes from that device.

After removal, you can add your passes to your new device.