Airport transfers from your hotel to the airport can be arranged through concierge or the reception desk. Transfers are chargeable and we advise booking in advance.

Russell Square tube station is within walking distance to the Imperial London Family of Hotels, via the Piccadilly Line. The fastest way to reach Russell Square from Gatwick Airport is by train.

The Thameslink train runs between the Gatwick Airport and King’s Cross St Pancras Station. This service also runs overnight. At King’s Cross St Pancras take the London Underground Piccadilly Line to Russell Square. For more information please visit: https://www.thameslinkrailway.com/destinations-and-offers/airport-travel/gatwick-airport.

The Gatwick Express will take you directly to Victoria Train Station. These trains run up to 4 times an hour from early in the morning until late at night – with a journey time of approximately 30 minutes. To see exact departure and arrival times, please visit: https://www.gatwickexpress.com/travel-information/plan-your-journey/timetables. At Victoria Station take the Underground to Green Park (via the Victoria Line). At Green Park change to the Piccadilly Line for Russell Square.

For more information please visit: https://www.gatwickairport.com/to-and-from/ or https://tfl.gov.uk/plan-a-journey/.

Russell Square Underground station is within walking distance to all of our hotels in Bloomsbury. The best way to reach Russell Square from Heathrow Airport is via the London Underground. The Piccadilly Line will take you directly from the airport to Russell Square. If you are travelling after midnight, alternative transportation is advised. For more information on the London Underground and other transport options, head to: https://tfl.gov.uk/plan-a-journey or http://www.heathrowairport.com/transport-and-directions.

Russell Square is within walking distance of all of our hotels. The best way of getting to Russell Square from Luton Airport is by train. Take the Shuttle Bus from outside the airport to Luton Airport Parkway Station, before taking a southbound First Capital Connect train to St Pancras International Station. Trains run through the night. At St Pancras International, take the London Underground Piccadilly Line to Russell Square. If you are travelling from St Pancras International to Russell Square after midnight, you will need to find alternative transportation. For more information on the London Underground and other transport options, visit: https://tfl.gov.uk/plan-a-journey/ or http://www.london-luton.co.uk/en/airport/.

Russell Square is within walking distance to all of our hotels. The best way of reaching Russell Square from Stansted Airport is via train.

The ‘Stansted Express’ will take you directly from the airport to Liverpool Street Station. Trains run between 04:10 and 23:25. At Liverpool Street, take the London Underground Central Line to Holborn, and then from Holborn take the Piccadilly Line to Russell Square. If you are travelling from Liverpool Street to Russell Square after midnight, alternative transportation is advised. For more information on the London Underground and other transport options, visit: https://tfl.gov.uk/plan-a-journey/ or http://www.stanstedairport.com/transport-and-directions/stansted-to-central-london.

All of our rooms, at all our hotels in Bloomsbury, are en-suite. All bathrooms come equipped with a bath and/or a shower. There are a large proportion of rooms at the President, Tavistock and Royal National Hotels which contain a shower only but please let us know if you have a preference for a bathtub and will try our best to accommodate you.

Baby cots, which are suitable for infants under 2 years of age (weighing up to 15kg) can be booked free of charge, subject to availability via our Central Reservations Department.

Email: info@imperialhotels.co.uk
Telephone: +44 (0)207 278 7871

Disabled rooms are available across our hotels; please contact the Central Reservations Department directly for further details prior to booking online.

Email: info@imperialhotels.co.uk
Telephone: +44 (0)207 278 7871

Many rooms come equipped with a hairdryer. Alternatively, they can be borrowed from the Housekeeping Department at any one of our hotels (except at the Royal National hotel where they are available from the Concierge desk) for a small refundable deposit. Universal adaptors are also available on request, for a small refundable deposit. Please note, hairdryers and adaptors are subject to availability.

Fridges can be made available if specially requested. Priority is given to the storage of medication. Please note that fridges are subject to availability.

An ironing room is available for use at all of our hotels, except at the Royal National where an iron and ironing board can be requested from the Housekeeping department.
Rooms on the third floor of the Bedford Hotel have a trouser press.

Roll-away beds are available at an additional cost (for under 16s only) in Twin rooms at the Bedford and President hotels or in a Triple room at the Royal National Hotel. A limit of one roll-away bed per standard room applies. Please contact our Central Reservations Department to book.

Email: info@imperialhotels.co.uk
Telephone: +44 (0)207 278 7871

A kettle, cup and saucer, and sachets of tea, coffee, milk and sugar are available in every room. Shampoo and shower gel are provided in rooms at President Hotel and Bedford Hotel. They may be requested from the Housekeeping Department in the Tavistock Hotel and Royal National Hotel at no extra cost.

Air conditioning is only available at Morton Hotel. Bedrooms at our other properties are not air-conditioned.

Rooms are available to book on a room-only basis or a bed and breakfast basis. Please see the rate description at the time of booking.

Breakfast will be served in the hotel you are staying in. Should you wish to enjoy breakfast in one of our other restaurants additional charges may apply.

Bedford, Tavistock and Morton Hotel
Monday to Saturday 07:00 to 10:00 and Sundays & Bank Holidays 07:30 to 10:30

Royal National Hotel & City Sleeper
Monday to Sunday 6:30 to 10:30

President Hotel
Monday to Friday 07:00 to 10:00 and Saturday & Sunday 07:00 to 10:30

To amend an online reservation please contact our Reservations team on +44 20 7278 7871 or email info@imperialhotels.co.uk. Please be aware we allow 1 amendment per booking and rates may differ depending on the time of making the amendment.

Reservations can be cancelled or amended free of charge up to 24 hours prior to 11:00am on the day of arrival. If you cancel your reservation any later than that, you will be charged for the first night of your intended stay.

Please note, our ‘Special Offers’ are subject to their own specific Terms & Conditions and therefore the cancellation policy for these special offers may differ to that stated above. Please check the offer Terms & Conditions before booking.

Car parks are available underneath all of our hotels except the Tavistock Hotel & Morton Hotel. Guests at Tavistock and Morton Hotels can park in the nearby Royal National Hotel underground carpark.

Royal National Car Park – Cars up to 1.88m / Commercial Vehicles up to 3.3m
The Imperial/President Car Park – Cars up to 1.98m
Bedford Car Park – Cars up to 1.88m

2 Hours – £8
3 Hours – £12
4 Hours – £14
6 Hours – £17
10 Hours – £19
12 Hours – £21
24 Hours – £24

For a monthly or season ticket please visit: https://www.yourparkingspace.co.uk/

2 Hours – £8
3 Hours – £12
4 Hours – £14
6 Hours – £17
10 Hours – £19
12 Hours – £21
24 Hours – £24

If you exceed your paid parking time slot, you will be charged extra based on the parking tariff below. Please ensure you monitor your parking duration to avoid additional charges.

0 – 2 Hours – £9
2 – 4 Hours – £16
4 – 12 Hours – £24
12 – 24 Hours – £27

Please note: Car Park for President Hotel will be closed from 17th October 2025 to April 2026. You are welcome to park in Royal National Hotel or Holiday Inn Bloomsbury Car Park. 

Disabled spaces are available within all of our car parks.

Please note that all of our car parks fall within London’s Congestion Zone – see ‘Congestion Charge’ via the TFL website: https://tfl.gov.uk/modes/driving/congestion-charge

Unfortunately we do not accept cash payments in any of our hotels or restaurant and bar facilities.
We accept the following credit, debit and contactless payment methods: Visa, Mastercard, Maestro, JCB, ApplePay, GooglePay.

Please be advised our standard check-in time is any time after 14:00. To guarantee an early check-in, it is necessary to book the previous night. If rooms are available prior to check-in time, an early check-in may be possible. You are welcome to leave your luggage free of charge in our luggage store prior to your check-in. Please note that luggage storage is subject to availability and not guaranteed.

Should you wish to retain your room after 11:00, please arrange with reception at your chosen hotel. All rooms subject to availability. The following charges may apply: 50% of the price of the room before 18:00, the full price of the room after 18:00.

You can check in any time after 14:00.

You should check out any time before 11:00.

Baby cots, which are suitable for infants under 2 years of age (weighing up to 15kg) can be booked free of charge, subject to availability. Baby cots can be added to all room types except single rooms.

An additional roll-away bed can also be arranged for a child under 16 years of age sharing a Twin room in the Bedford and President Hotel or a Triple room at the Royal National Hotel. For Morton Hotel extra sofa bed is available on request for Charleston Apartments.  All extra beds are subject to availability and incur an additional charge of £24.00 per night. A limit of one roll-away bed per standard room applies

Sofa Beds which can be used for children and adults are only available at the Bedford Hotel Executive Rooms for an additional charge of £24.00 per night.

Please email info@imperialhotels.co.uk if you would like to add a baby cot or extra bed to your booking.

All of our hotels, and all of our car parks, fall within London’s Congestion Charging Zone. The Congestion Charge is a £18 daily charge if you drive within the congestion charge zone between 07:00 and 22:00 everyday, except Christmas day (25 December).

Prices might differ for electric cars.

Find out more by visiting: https://tfl.gov.uk/modes/driving/congestion-charge

We charge and refund in GBP, please note we are not responsible for any conversion fees or differences due to exchange rates.

For bookings of more than 9 guests at a time, please complete our group bookings enquiry form here or contact the Group Reservations Department on: +44 (0)20 7837 3249.

Please note that department opening hours are between 09:00 and 17:30, Monday to Friday only, excluding bank holidays. For group booking enquiries please email groups@imperialhotels.co.uk.

Please contact Reception at your chosen hotel directly, for information relating to the safety deposit boxes at each hotel.

Laundry and dry-cleaning requests can be arranged with the Housekeeping Department at all of our hotels.

Room service is not currently available at our hotels.

Wireless internet is available in all bedrooms free of charge.

A luggage room is available at all of our hotels, free of charge. Please ask at the front desk for the length of time luggage can be stored, as it varies from property to property. Please further note that luggage storage is not guaranteed and it is subject to availability. Luggage storage is for larger bags only due to limited space.

The minimum age is 18 years old. Please note under 18 year olds will not be able to book or stay in a room without an adult.

Please note this does not apply to Group Bookings as they have different T&Cs.

Morton and Bedford Hotels are both pet friendly. Please click here for more information. Pets are not permitted at our Royal National, Tavistock, or President, with the exception of certified assistance animals.

Single: 1 person

Double and Twin: 2 people

Executive Double: 2 people (available at the Bedford and Imperial Hotels)

Executive Twin: 2 people (available at the Bedford and Imperial Hotels)

Triple: 3 people (available at the Imperial, Royal National and Tavistock Hotels)

Family: 3 people (available at the Imperial, Royal National and Tavistock Hotels)

Quad: 4 people (available at the Tavistock Hotel)

Smoking (including electronic cigarettes) is not permitted in the bedrooms or public areas of any of our hotels. Smoking is only permitted in the designated smoking areas.

A charge may be made where smoking has caused damage.

The cheapest and easiest way to travel around London without restrictions is by using a contactless card or mobile device for adult rate pay as you go travel on all Transport for London transport services.

If your bank card shows the contactless payment symbol, you can use it to pay as you go straight away. You’ll pay an adult rate fare. Many contactless cards issued outside the UK can be used to pay as you go for travel (overseas transaction fees may apply). Using a mobile payment to pay as you go is the same as using a contactless card. You can make mobile payments with devices such as phones, watches, key fobs, stickers or wristbands. For more information visit: https://tfl.gov.uk/fares/how-to-pay-and-where-to-buy-tickets-and-oyster/pay-as-you-go/contactless-and-mobile-pay-as-you-go

Alternatively you can purchase an ‘Oyster Card’ to pay for your travel.
Once you possess an Oyster Card, you can buy pay-as-you-go credit at shops and London Underground stations, which can be used on the London Underground, on buses, on the Docklands Light Railway (DLR), on trams and on some national rail services in and around London. Oyster fares are always cheaper than paying in cash or buying individual tickets, and a system of price ‘capping’ means that once you’ve made a certain number of journeys, travel is then free for the rest of that day. For more information, visit: https://tfl.gov.uk/fares-and-payments/ or https://tfl.gov.uk/travel-information/visiting-london/visitor-oyster-card.

No – we do not restrict the size of files available to you on the internet.

Yes, our network allows for a VPN to be set up. If you are unable to get your VPN working, then please contact your personal/corporate IT that provides the VPN access for support.

To connect another device simply repeat the steps you took when connecting your first device. Select the network (your hotel name) from the available list of networks and launch your internet browser. Then enter your last name and room number. When you submit your details you will be connected to the Premium Wi-Fi service.

Turn your mobile device on and make sure the Wi-Fi is switched on.

The Imperial London Hotels network is displayed as your hotel name (e.g. President Hotel) on your list of available networks. Select this network and launch your internet browser. At this point you will be directed to the landing page where you can log on to the service. To log on you will need to enter your last name and room number.

Once you submit your details your Wi-Fi connection will begin and you will stay connected for the duration of your stay

A maximum of four devices per room can be connected to the Free Premium Wi-Fi service.

All practical safeguards have been implemented in the hotel, with 256-bit SSL encryption to secure your data. Although the network is an open network it should not be possible for other users to gain unauthorised access to your computer. Always ensure that you are connected to the right network. We also recommend that you have up-to-date firewall and antivirus software.

When connecting to our Wi-Fi service, some browsers may be set up with a higher than normal security setting and this causes the browser to display a security message about unsecured networks. This is normal, you can accept the message and continue as normal.

Make sure that you have your wireless antenna turned on. Then check that the issue isn’t to do with a weak signal. Most smartphones have much smaller Wi-Fi antennas than their laptop alternatives; you may find the issue is because your device can’t find the signal. Try checking the signal on another device with Wi-Fi, or try moving to another area.

You can access most websites including your emails, social networks and video streaming sites (such as Netflix)—so you can browse till your heart’s content, 24/7!

Our system supports most Wi-Fi enabled mobile devices and laptops—just ensure your Wi-Fi is switched on.

Yes, you will be able to resume your session. Just go back to the portal and enter your last name and room number again.

Our Wi-Fi is provided by the leading global supplier for cloud-centric HSIA (high speed internet access).

It’s a fast, premium service and it’s free with all bookings – no hidden charges or nasty surprises.

You can expect speeds of 4mbps. However, due to the nature of mobile connections the speed will fluctuate depending on peak times and the number of users on the service.

Your access to our Wi-Fi service ends when you check-out.

Some devices will automatically disconnect from the wireless network when they are not used for an extended length of time. There may also be interference with the Wi-Fi signal, please move to a different location and try again.

Our hotels have been carefully designed for wheelchair accessibility and have ramps, handrails, and accessible bathrooms. Accessible rooms with wider doors and spacious layouts are also bookable, subject to availability. Please enquire with our reservations department, info@imperialhotels.co.uk, for further questions and kindly note that Morton Hotel has restricted access. We also welcome assistance dogs across all properties. You can view further accessibility information here.

Yes, we’re pleased to confirm that we now accept American Express across our hotels.

You can add your room key to Apple Wallet and access your bedroom, lifts and communal areas with only your iPhone and Apple Watch. It’s easy, convenient, and private.

A room key can be added to Apple Wallet after you book a reservation. After completing the online check-in, click on the Wallet icon to add your key. The room key will automatically activate once you check in and your room has been assigned. To use your room key, simply hold your iPhone or Apple Watch near the door lock.

Yes. Your room key will be automatically activated for each room that you have reserved.

In addition to your room, your room key can also be used to access the same hotel spaces where you would use a physical key such as the lifts, night main/entrance and common areas.

*Room key-enabled access to other areas may differ by hotel location.

When your room key is added to Apple Wallet on your iPhone and Apple Watch, it’s stored on your device, which means Apple doesn’t see the spaces you access or when. Your data is private and secure.

• An iPhone or Apple Watch running the latest version of iOS or WatchOS
• An Apple Account signed into iCloud

With Express Mode, you don’t need to wake or unlock your iPhone or Apple Watch to use your room key in Apple Wallet. By default, Express Mode is turned on. For more details, see here.

Power Reserve provides up to five hours of access after your iPhone battery needs to be charged. This feature is only available on iPhone XS, iPhone XS Max, and iPhone XR or newer. For more details, see here.

When you add a room key to Apple Wallet on your iPhone, a room key will automatically be added to Apple Wallet on your paired Apple Watch. Once added, simply hold your Apple Watch near the reader.

You can use your room key on up to 1 iPhone(s) and 1 Apple Watch(es). They all need to be signed into the same iCloud account and Apple Account.

Use the “Find My” app or iCloud.com to suspend, deactivate or reactivate your device in Apple Wallet.  Instructions for Lost/Found Apple devices and Find My iPhone are located at here.

Try the below basic troubleshooting steps:

Update to the latest version of iOS or watchOS.

Confirm that you have Face ID, Touch ID, or a passcode set on your device.

Check that your Apple Account is signed into iCloud with two-factor authentication turned on.

Check whether Apple T&C’s were accepted in your settings when logging into iCloud.

If you’re still unable to add your room key contact our Central Reservations Team on 020 7278 7871 or info@imperialhotels.co.uk

If you’re no longer using a device, you can remove its Wallet passes directly on the device or online. Once removed, you can add your passes to a new iPhone or Apple Watch.

You can remove a pass from your old device in two ways:

1. On your iPhone: Open the Wallet app and select the pass you want to remove. Tap the More button in the upper-right corner, scroll down and tap Remove Pass.

Note: This also removes the pass from paired Apple Watches.

2. Online (if you no longer have the device): Go to account.apple.com and sign in. Select Devices from the sidebar, choose your device, and click Remove Items.

Note: this removes all Wallet cards and passes from that device.

After removal, you can add your passes to your new device.

Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.

If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.

Don’t worry, you can always check in at the front desk when you arrive at the hotel, either in person or at our check-in kiosk*. If needed, you can also ask for assistance!

* Kiosk check-in available at selected hotels.

Yes, you can use both.

If you book multiple rooms on the same date, the Wallet key is only activated for the room you are assigned to. If you book a room on multiple dates, a different Wallet key is activated for each stay. Each key is only active for your current stay after you complete your online check-in.

If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device. Find, secure, or erase a lost Android device – Google Account Help.

Which devices support digital room key in Google Wallet?

•    Android: Android 9 or higher with NFC turned on.

•    Google Wallet: The latest version of Google Wallet app (recommended).